Privacy Policy

Lice Free Salon

Lice Free Salon (“we”, “us”, or “our”) is committed to protecting the privacy of every client and website visitor. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, booking a treatment, or contacting us, you agree to the practices described below. Last updated: August 2026.

1. Information We Collect

We collect information that you provide directly to us and information gathered automatically when you use our website:

  • Personal details you share when booking or enquiring, such as your name, phone number, email address, and city.
  • Appointment details, including your selected treatment, preferred branch, date, and time.
  • Health-related information you voluntarily provide to help us deliver a safe and effective treatment (for example, allergies or scalp sensitivities).
  • Payment information required to confirm a booking. Payment details are processed by our payment providers and are not stored on our own servers.
  • Technical information collected automatically, such as your IP address, browser type, device, and pages viewed, gathered through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule, confirm, reschedule, and manage your appointments.
  • To provide our lice treatment services safely and effectively at your chosen branch.
  • To communicate with you about bookings, reminders, follow-ups, and service updates.
  • To respond to your enquiries, feedback, and support requests.
  • To process payments and maintain accurate service records.
  • To improve our website, services, and overall customer experience.
  • To send promotional offers or updates, only where you have agreed to receive them.

3. How We Share Your Information

We do not sell or rent your personal information. We may share it only in the following limited circumstances:

  • With trusted service providers who help us operate our business, such as booking, hosting, and payment processors, under confidentiality obligations.
  • With our salon staff and branches, strictly to deliver the service you have booked.
  • Where required by law, regulation, or a valid request from a competent authority.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to improve functionality, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings, though some features of the website may not work as intended if cookies are disabled.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to maintain service records, and to comply with our legal and regulatory obligations.

7. Your Rights

You may request to access, correct, or delete the personal information we hold about you. You may also withdraw your consent to marketing communications at any time. To exercise any of these rights, please contact us using the details below.

8. Children’s Privacy

Many of our clients are children who receive treatment with the involvement of a parent or guardian. We collect a child’s information only where a parent or guardian provides it for the purpose of booking and delivering a treatment. We do not knowingly collect information directly from children without such consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: